Frequently Asked Questions
Everything you need to know about your fashion orders.
What is your return policy for clothing items?
We offer a 30-day return policy for all unworn apparel with original tags attached. Please note that for hygiene reasons, earrings and undergarments cannot be returned unless faulty.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
Do you offer Click & Collect for fashion products?
Yes, you can select the Click & Collect option at checkout to pick up your order from your nearest Chemist Warehouse store within 4 hours of processing.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Afterpay and ZipPay.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.